1. General & Technical
Q: What makes the EM-18A a better alternative to traditional picture frames?
A: The EM-18A uses a modular plastic SEG (Silicone Edge Graphics) system. Unlike traditional frames, it is shipped flat-packed to save 80% on logistics costs, requires zero tools for assembly, and allows for instant, low-cost graphic swaps.
Q: What are the exact slot dimensions for the silicone gaskets?
A: The profiles are CNC-milled to high precision to fit standard 12x3mm or 10x3mm silicone strips. This ensures your in-house printed graphics fit perfectly without being too loose or too tight.
Q: How many size combinations are available?
A: We offer 20 standard modular lengths that can be configured into 57 unique frame sizes. This "Grid Logic" allows you to meet diverse client needs without carrying excessive SKU inventory.
2. Logistics & E-commerce
Q: Do you support Blind Shipping for resellers?
A: Yes. We provide 100% white-label Blind Shipping services. We ship directly to your end-customers using your company information so your brand remains the hero.
Q: Is the packaging durable enough for international e-commerce (Drop-shipping)?
A: Absolutely. Each set is individually shrink-wrapped and packed in a heavy-duty 5-layer corrugated carton with internal 3-layer reinforced buffers. This design is engineered to survive the rigors of global couriers like DHL, FedEx, and UPS.
Q: What is the lead time for bulk orders?
A: Standard modular frames are part of our 48H Emergency Protocol and can be dispatched within 48 hours. Small orders are typically completed within 24 hours.
3. Quality & Partnership
Q: Do your materials meet safety standards for public exhibitions?
A: Yes. Our fabric graphics come with fire-retardant certifications (B1/NFPA 701), ensuring they pass strict venue inspections in the US and Europe.
Q: How do you handle quality control before shipping?
A: We implement an "Absolute QC" policy. Every single frame is fully assembled and inspected by our QC team before packing to ensure zero on-site assembly failures for your clients.
Q: What "Free Services" are included in the Million Dollar Programme?
A: As a SEGQUICK partner, you receive free 3D rendering, free color adjustment, and free test printing for your projects. We also provide free marketing assets, including unbranded catalogs and installation videos.